Agentic AI: Redefining Contact Centres Without Replacing People
There’s no doubt that Agentic AI will transform contact centres. What is less clear – and rarely acknowledged head-on – is how much of that transformation will impact the size,.
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Opinion
Opinion
- August 7, 2025
- by Anand Kumar
- 2 minutes read
Retail Reinvented: How UAE Malls Are Evolving Into Experiential Hubs
Global consumer habits have shifted due to the convenience of online shopping. However, while many countries are seeing fewer populated shopping malls, the Middle East retail spaces are still driving.
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Opinion
- July 7, 2025
- by Anurag Bhamidipaty
- 4 minutes read
The Chai vs. Coffee Battle: How Gen Z is Making Conscious Beverage Choices
Chai or coffee? Why is this debate even necessary? Why not have both? Each tea or coffee drinker would swear by his or her preference and be ready to prove.
Opinion
- June 13, 2025
- by Olena Shtohryn
- 4 minutes read
Ukraine – The Most Unexpected Yet Attractive Investment Destination?
In a world where investors often gravitate toward predictability and stability, the most transformative opportunities frequently emerge from less expected places. Ukraine, despite its ongoing challenges, is rapidly positioning itself.
Opinion
- May 16, 2025
- by Naman Mishra
- 4 minutes read
How Encrypted KYC is Reshaping the Travel & Hospitality Industry
The travel and hospitality industry in India has recently taken a digital takeoff, with airlines, hotels, and travel agencies integrating online platforms for seamless services. Indian hotel chains also invest.
Opinion
- April 21, 2025
- by Mohamed Ahmed Amer
- 4 minutes read
How the GCC’s Construction Industry is Shaping a Low-Carbon Future
In the rapidly evolving metropolitan centres of the Gulf Co-operation Council (GCC), the construction industry is undergoing a profound transformation. Towering skyscrapers and large-scale infrastructure projects continue to redefine the.
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Opinion
- April 15, 2025
- by Deepa Natarajan Lobo
- 4 minutes read
Trump’s Tariffs: Business Leaders Reflect on Ripple Effects
In a dramatic escalation of the global trade war, US President Donald Trump recently slapped tariffs of up to 145% on Chinese goods, with China retaliating swiftly and levying 125%.
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Opinion
- April 2, 2025
- by Ankit Sharma
- 3 minutes read
The Role of Cybersecurity in Financial Fraud
Fraudsters and cybercriminals are siphoning billions from financial institutions, businesses, and individuals—often without leaving a trace. Fraud is no longer just about stolen credit cards or fake checks. Today, hackers.
Opinion
- March 21, 2025
- by Natashya Phillips
- 4 minutes read
Wellness 2.O: Transforming Healthcare with Lifestyle Medicine
The healthcare and wellness industry is undergoing a massive transformation. We are entering an era of Wellness 2.0, shifting from a reactive, disease-management model to a proactive, integrative, and holistic.
Opinion
- March 17, 2025
- by Staff Reporter
- 2 minutes read
How Investors are Navigating Market Turbulence in 2025
Stock market volatility is nothing new, but 2025 has proven to be a year where investors are forced to rethink traditional strategies. The once-reliable playbook of riding mega-cap tech stocks.
