, backed by new investors Hedosophia, NVentures (NVIDIA’s venture capital arm) and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital and Passion Capital. With this raise, PolyAI has now secured over €110 million in funding.
The up round indicates VCs are sharing this enthusiastic vision. Vinod Khosla, the founder of Khosla Ventures, said: “We are experiencing a Cambrian explosion in AI that will impact every industry. We bet early on PolyAI and the team as a category creator for AI-powered, voice-based customer support, and are thrilled to continue supporting them in making customer service the top brand experience for any company.”
When PolyAI was founded in 2017, the technology PolyAI built was way ahead of the reality of the contact centre. They pushed boundaries with LLMs, achieving unprecedented conversational accuracy in customer service use cases, but most contact centres just weren’t quite ready to take the leap.
Today, PolyAI serves close to 100 enterprise customers, including FedEx, PG&E, Caesars, Marriott and Unicredit. The London-based startup is one of the very few companies that have delivered transformative outcomes in high call volume organisations. For instance, with one of their global clients, they deployed the world’s most multilingual enterprise voice assistant, supporting 12 languages and doing the work of more than 1,000 full time employees.
Pavan Kapur, who partnered with PolyAI while Chief Commercial Officer at Caesars Entertainment, said, “I was extremely impressed with PolyAI’s intuitive and natural conversational abilities and the impact it will have on customer experience. As a customer-obsessed leader, I am excited to see PolyAI continue to innovate for businesses and customers alike.”
