With a relentless drive to reshape outdated customer service models, Alex Mead is not just a leader—he’s a driving force in the CX space. For over 20 years, he has been transforming customer experience for global giants, digital disruptors, and even start-ups. His guiding principle, “Customer service shouldn’t be a battle—it should be effortless, intuitive, and human,”
A visionary leader in AI and technology, Roshan George Thomas comes with over two decades of experience driving AI-driven transformation across industries. His expertise spans artificial intelligence, automation, and digital transformation, with a strong focus on creating human-centric AI solutions that enhance user experiences and drive business innovation. As the mastermind behind Danaspeaks.ai and askgopio.com,
Blue Origin, the rocket company owned by Amazon founder Jeff Bezos, is laying off about 1,400 employees, or about 10% of its workforce, according to reports. In the memo to staff, Blue Origin’s chief executive, Dave Limp, said the job cuts are part of a plan to trim managerial ranks and focus resources on ramping
Australia’s online safety regulator has fined messaging platform Telegram about A$1 million ($640,000) for its delay in answering questions about measures the app took to prevent the spread of child abuse and violent extremist material. The eSafety Commission in March 2024 sought responses from social media platforms YouTube, X and Facebook, to Telegram and Reddit,
Humane, the once-hyped startup behind the AI Pin device, is being sold to HP Inc. for $116 million, the company announced recently. HP has agreed to acquire Humane’s AI capabilities, including its software platform, intellectual property, patents, and talent. The AI Pin will be discontinued, Humane said in a message to customers. The $699 AI Pin was
As the world comes to terms with the recent seismic events in the tech industry, the true aftershocks are yet to be fully understood. In a recent analysis, Gabriel Debach, Market Analyst at eToro, highlights how the arrival of DeepSeek, a cutting-edge language model, has shaken the foundations of tech stocks globally and raised questions
BOW, the Sheffield-based universal robotics software company, has announced closing a €4.7 million seed round to reduce the cost and complexity of programming robots and fuel the development of portable robotics applications. The round was led by Northern Gritstone, the investment business focused on science and technology businesses in the North of England, with co-investors
Microsoft’s LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private messages to third parties without permission to train generative artificial intelligence models. According to a proposed class action filed on behalf of millions of LinkedIn Premium customers, LinkedIn quietly introduced a privacy setting last August that let
Chinese tech companies face more risks in expanding their businesses overseas this year after Donald Trump returns to the White House later this month, with more policies expected to curb the expansion of the industry, according to a UBS analyst. “As the new US government takes office, we expect that there will be more policies
Apple clarified recently that it has never sold the data collected by its Siri voice assistant or used it to create marketing profiles, just days after settling a case in which it faced such accusations. The iPhone maker last week paid $95 million to settle a class action lawsuit in which plaintiffs alleged it routinely
