In a rapidly evolving landscape where technology and leadership intersect to shape the future, Jayanta Lahiri emerges as a beacon of clear vision and pragmatic insights into technology’s societal impact. As the CEO and Global Chief Advisor of CIOAdvisory.ai, he has successfully navigated numerous leading consulting and technology-service firms through the intricate journey of digital transformation. Notably, Jayanta has championed sustainability and inclusivity alongside growth, reshaping organisations like Wipro, Accenture, and Infosys to not only expand their services but also make a profound societal impact by leveraging technology to address pressing issues.
Jayanta’s leadership extends beyond mere business success; he prioritises responsible business practices, advocating fervently for environmental stewardship and digital ethics. Throughout his tenure in Accenture, Wipro, Firstsource, Startek, and now at CIOAdvisory.ai, Jayanta has fostered a culture centered around people, emphasising the importance of human-centric approaches in technology-driven endeavours. His commitment to building a better future resonates in his initiatives, which seek to align business goals with broader societal needs, creating a harmonious balance between profit and purpose.
In an interview with Business Frontier, Lahiri talks about the nature of leadership in tech organisations and more.
Tell us something about your early days in the industry.
In the early stages of my career, I was drawn to the dynamic intersection of technology, outsourcing, operations, and consulting. My journey began over three decades ago, where I immersed myself in various facets of the tech industry. This period marked the genesis of my passion for leveraging technology to drive business growth and innovation. From my earliest days, I embraced the challenges and opportunities presented by the rapidly evolving tech landscape, laying the groundwork for a fulfilling and impactful career journey.
You have successfully navigated leadership roles in the past in global technology houses and are now the CEO and Global Chief Advisor at CIOAdvisory.ai. Please retrace your long tech-driven professional journey.
My professional journey in the tech industry spans a diverse array of global leadership roles, each contributing to my expertise in driving digital transformations and shaping technology strategies. I commenced my global business and digital technology transformation journey at Infosys, where I served as the Global Practice Head for Infrastructure Management Services, playing a pivotal role in shaping the company’s technological capabilities. Subsequently, I joined Accenture, where I ascended to the role of Managing Director and Senior Executive, overseeing regional operations as the Regional CIO for India, Philippines, and China.
Following my tenure at Accenture, I transitioned to AXA-Technologies, assuming the position of Senior Vice President and Global Head of Service Transformation. My leadership journey continued at Wipro, where I served as Vice President and Global Head for Transformation, Global Infrastructure, Cloud, and Security Services. Later, I took on leadership roles at Firstsource and Startek, serving as Global CIO, CTO, and Head of Technology, respectively.
Today, as the CEO and Global Chief Advisor of CIOAdvisory.ai, I draw upon my extensive industry experience to guide organisations in their digital transformation journeys, offering strategic counsel and multi-stack consulting services.
You have driven large-scale digital transformations. Can you point out one instance that was very challenging? How did you manage to resolve the issue?
One particularly challenging instance of driving digital transformation involved navigating a large-scale initiative amidst tight deadlines and resistance to change. The project demanded innovative solutions to complex technical and organisational challenges, coupled with the need to ensure seamless integration with existing systems and processes.
To overcome these hurdles, I adopted a multifaceted approach, emphasising strategic planning, stakeholder alignment, and fostering a culture of innovation and collaboration. By engaging with key stakeholders, addressing concerns, and articulating the benefits of the transformation, we garnered support and buy-in at all levels of the organisation. Through perseverance, teamwork, and a relentless focus on our objectives, we successfully resolved issues, achieved milestones, and realised the transformative potential of the initiative.
Do you think the leadership approach in tech organisations is different from traditional companies?
Leadership in tech organisations undoubtedly differs from traditional companies, primarily due to the fast-paced nature of the industry and the constant evolution of technology. Tech leaders must embrace agility, innovation, and adaptability to navigate the rapidly changing landscape effectively. Unlike traditional companies, where hierarchical structures may prevail, tech organisations often prioritise flat hierarchies, cross-functional collaboration, and a culture of experimentation and learning.
What is the leadership style that you like to follow?
My leadership style is characterised by a blend of servant leadership and transformational leadership. I believe in empowering teams, fostering a culture of trust and collaboration, and leading by example. By setting a clear vision, providing guidance and support, and nurturing talent, I aim to inspire innovation, drive results, and cultivate a sense of ownership and accountability among team members.
What do you do for self-enrichment and maintaining a healthy work-life balance?
For self-enrichment and maintaining a healthy work-life balance, I place a strong emphasis on continuous learning and personal development. I actively participate in industry events, conferences, and networking opportunities to stay abreast of emerging trends and best practices. Additionally, I prioritise spending quality time with family, pursuing hobbies, and engaging in activities that promote physical and mental well-being. By striking a balance between professional and personal commitments, I strive to achieve fulfillment and success in all aspects of life.
If you have to give a piece of advice to leaders in tech organisations, what would it be?
My advice to leaders in tech organisations is to embrace change, foster a culture of innovation, and prioritise people-centric leadership. Invest in talent, empower teams, and create an environment where individuals feel inspired to contribute their best work. Lead with empathy, communicate transparently, and cultivate a sense of purpose and belonging within your organisation. By championing collaboration, adaptability, and continuous learning, you can navigate challenges, drive meaningful change, and propel your organisation towards sustained success in the digital age.
