Marking a milestone in recognising excellence in customer service, the sixth edition of the Customer Happiness Awards (CHA), organised by Plan3Media, took place amidst grand fanfare recently at The Westin Dubai Mina Seyahi. The prestigious event, which saw a record-breaking number of nominations this year, finalists from over 53 companies across 16 categories, continued to spotlight companies across a wide range of industries in the UAE and beyond that prioritise customer happiness.
The event, whose main agenda is to set industry standards for customer happiness year after year, was graced by presence of His Highness Sheikh Humaid Bin Khalid Al Qasimi and his esteemed business partner Mohamed Al Banna, Group CEO & Founder of Lead Ventures & Connect Lead – the esteemed guests of honour who opened the ceremony and also gave away the first set of awards for the night.
Among the companies in attendance were Virgin Mobiles, Nakheel Community Management, Oro24 Developments, Burjeel Holdings, NX Digital Technology, HSBC, and Schneider Electric, all recognised for their exceptional efforts in putting customers first. While the Telecommunications and Digital Government Regulatory Authority earned two Silvers, including one for ‘Best Contact Centre Initiative to Enhance Customer Happiness’; Nakheel Community Management bagged the Gold and Dubai Community Management walked away with the Silver in the ‘Large Company’ category.
Dulsco won the Gold Award for ‘Customer Happiness Team of the Year’, and Autostrad Rent A Car claimed Gold for ‘Customer Happiness Company of the Year – SME’. Other notable winners included NX Digital Technology, who won Bronze for ‘Customer Happiness Team of the Year’; Virgin Mobile UAE, which won a gold and a silver in two categories, and ORO24 Developments, crowned ‘Customer Happiness Real Estate Developer of the Year’ – Gold.
Ecstatic over their victories, the winners celebrated with joyful cheers and heartfelt exchanges, reflecting on the hard work and dedication that led them to this moment of triumph.
Said Francis Giani, Chief Community Management Officer, Dubai Holding Community Management, “Customer-centricity is at the core of Dubai Holding Community Management. Over the years, we have consistently transformed real estate projects into thriving communities, building a legacy we are proud to uphold. These accolades are a testament to the dedication of our exceptional team and reinforce our commitment to delivering vibrant communities for generations to come.”
Another winner Dr Abdullah Al Nuaimi, Founder & CEO of NX Digital Technology, echoed similar sentiments, stating, “Winning the Customer Happiness Award is a testament to our commitment to placing customers at the centre of our efforts. It inspires us to innovate and uphold high standards in customer satisfaction. This recognition not only highlights our dedication to excellence but also fosters a culture of continuous improvement, motivating us to consistently exceed customer expectations.”
Added Atif Rahman, Founder & Chairman of ORO24 Developments, after winning the Gold Award in the ‘Customer Happiness Real Estate Developer of the Year’ category, “CHA is one award that I personally look forward to every year because it’s based purely on merit. I feel extremely excited and honoured about this recognition, which reflects our continued dedication to consumer satisfaction. I want to also congratulate the team for an amazing, well-organised and beautifully crafted event. It’s truly an authentic platform for recognising excellence through jury analysis.”
The presence of special guests, including Yaqoob Al Ali, Executive Director & Private Advisor from the office of His Highness Sheikh Juma Bin Maktoum Al Maktoum, and First Lieutenant Khalid Muhammed Banasser from Dubai Police, added all the more prestige to an already glamourous evening. Liz Berks, Co-founder of 4SiGHT CX and a long-standing member of the jury panel, made a special appearance at the event, travelling all the way from Saudi Arabia to join the festivities and delivering inspiring opening remarks that underscored the critical importance of customer-centric excellence in the current business landscape.
Under the visionary leadership of Jatin Deepchandani, CEO and Founder of Plan3Media, the CHA has grown year after year, pushing the boundaries of customer experience and service excellence. In a nutshell, the awards not only showcased the organisation’s dedication to highlight the significant impact of customer happiness initiatives across industries but also foster happiness and well-being among companies and their customers.
