Dubai’s Iranian Hospital has adopted a new dedicated kitchen mobile application from Dubai-based pioneering and technology-driven home maintenance specialist Hitches and Glitches (H&G), part of the Farnek Group, which is specifically designed to improve the uptime and lifespan of its 36 kitchen appliances.
H&G’s new mobile application, which was developed in-house by Farnek’s smart FM solutions company HITEK, supports maintenance teams so that they can create a maintenance record for each kitchen appliance or asset. Over time, this identifies the extent and frequency of asset failure so that a predictive, preventative and corrective maintenance schedule can be set up.
With H&G’s support, which also includes quarterly planned preventative maintenance (PPM) services and responsive call outs, the hospital’s maintenance team will now be able to assess the life expectancy of kitchen assets and identify those under maintenance. This will help the hospital management reduce capital expenditure, as regular maintenance assets will have a longer life.
Built in 1970, the Iranian Hospital was opened to the public on 14th April, 1972 and was the first health care provider in Jumeirah. The hospital receives more than 1,200 outpatients daily from more than 182 countries. It has a total of 184 premium beds, 10 VIP suites, 11 ICU and 10 CCU beds as well as 24 beds for paediatric care.
The hospital offers 24-hour room service for inpatients. Specialised menus for specific diets are prepared and screened individually by experienced dieticians. Guest trays are also available upon request.
“Given the 24/7 demand for catering, it is essential that any downtime is kept to an absolute minimum and predictive maintenance is clearly essential. Advanced technology such as our kitchen app supports the hospital’s technicians maintain kitchen equipment in an efficient and cost-effective way,” said Zohaib Azhar, director of operations at Hitches & Glitches.
“Moreover, management can work out the actual cost of a particular asset over its working life. So, comparisons can be made between cheaper and more expensive equipment, including additional maintenance costs to ascertain the most cost-effective and efficient procurement policy,” added Azhar.
H&G decided to develop its kitchen application because there was no specific application for individual kitchen appliances and other assets. In general, H&G technicians found that 90% of assets in commercial kitchens did not have an individual maintenance record, making it extremely difficult to ascertain how long a particular appliance has been in service and virtually impossible to predict how efficiently it would perform in the future.
One striking USP of the H&G kitchen app is that it uses a series of problem codes for all critical equipment. These codes then correspond to a particular call out priority level to attend, contain and rectify an asset failure.
Currently H&G has multiple Annual Maintenance Contracts (AMC) valued at over AED 600,000, covering kitchens in hospitals, universities, independent restaurants, hotels and specialised retail confectionary outlets.
